Bildirsene Logo
Bildirsene
TREN

Support

Need help with the Bildirsene app? We're here to help!

Contact Information

Email Support

Email: support@bildirsene.com
Response Time: Within 24-48 hours

Website

Homepage: https://bildirsene.com
Support: https://bildirsene.com/en/support

Social Media

Frequently Asked Questions

General Questions

What is Bildirsene?

Bildirsene is a mobile application that allows citizens to report issues, suggestions, and observations in their cities with photos and descriptions, view these reports on a map, and tag relevant public institutions.

Is the app free?

Yes, Bildirsene is completely free. There are no in-app purchases or subscriptions.

Which platforms is it available on?

Bildirsene is available on iOS (iPhone, iPad) and Android devices.

Account and Login

How do I create an account?

To create an account:

  1. Download the app
  2. Tap "Sign Up"
  3. Register with Email/Password, Google, or Apple

I forgot my password, what should I do?

  1. Tap "Forgot Password" on the login screen
  2. Enter your email address
  3. Click the link in the email you receive
  4. Create your new password

How do I delete my account?

  1. Go to Settings > Account Settings
  2. Tap "Delete Account"
  3. Confirm

Important: Account deletion is irreversible!

Creating Reports

How do I create a report?

  1. Tap the "+" button on the main screen
  2. Take a photo or select from gallery
  3. Write a description
  4. Select a category
  5. Tag the relevant institution (optional)
  6. Tap "Share"

Is my location information shared?

Yes, location information is required for reports to be displayed on the map. However, your general location is shared, not your exact address.

When is my report published?

Your report is published immediately. However, it goes through automatic and manual review to ensure it complies with our content policies.

My report was rejected, why?

Your report may have been rejected for the following reasons:

  • Inappropriate content (insults, profanity)
  • Wrong category
  • Off-topic content
  • Copyright infringement
  • Spam or advertising

Privacy and Security

Is my data safe?

Yes! To protect your information, we:

  • Use SSL/TLS encryption
  • Store data on secure servers
  • Comply with GDPR and Turkish KVKK

More information: Privacy Policy

Who can see my reports?

Your reports are public and can be viewed by all app users. You can limit your visibility using profile privacy settings.

Can I create anonymous reports?

Anonymous reporting is not currently available. However, you can limit your visibility using profile privacy settings.

Technical Issues

The app is crashing, what should I do?

  1. Completely close and reopen the app
  2. Restart your device
  3. Check for updates in App Store/Play Store
  4. If the problem persists, contact us

I'm not receiving notifications

For iOS:

  1. Settings > Notifications > Bildirsene
  2. Allow Notifications must be enabled

For Android:

  1. Settings > Apps > Bildirsene > Notifications
  2. Enable all notification categories

I can't upload photos

  1. Settings > Privacy > Camera/Photos
  2. Grant permission to Bildirsene
  3. Your storage may be full, check it

Location not found

  1. Settings > Privacy > Location Services
  2. Location Services must be enabled
  3. Grant "While Using the App" permission to Bildirsene
  4. There may be a GPS signal problem, go to an open area

Content Policies

What content is prohibited?

  • Insulting, profane, degrading content
  • Racist, sexist, discriminatory content
  • Violent or obscene content
  • False or misleading information
  • Copyright infringement
  • Sharing personal information
  • Spam and advertising

Details: Terms of Use

How do I report inappropriate content?

  1. Tap the "..." menu next to the content
  2. Select "Report"
  3. Specify the reason
  4. Submit

Your reports remain confidential and are reviewed promptly.

When is content removed?

Content that violates our policies is removed:

  • Immediately via automatic filtering
  • Within 24-48 hours following user reports
  • During routine reviews

Account Issues

My account was suspended, why?

Your account may have been suspended for the following reasons:

  • Serious violation of terms of use
  • Repeated inappropriate content
  • Spam or abuse
  • Multiple complaints from other users

How do I recover my account?

Send an email to support@bildirsene.com including:

  • Your username or email address
  • Account suspension date
  • Your explanation of the situation

We will review your request within 7 business days.

Submitting a Support Request

When sending a support request via email, please include:

Required Information

  • Subject: Brief description of the issue
  • Device: iPhone 14, Samsung Galaxy S21, etc.
  • Operating System: iOS 17.2, Android 13, etc.
  • App Version: Found in Settings > About
  • Issue Details: What were you doing, what happened, was there an error message?
  • Screenshot: Screenshot of the issue if available

Example Support Request

Subject: App crashes when creating report

Hello,

When I try to create a report, the app crashes after selecting a photo.

Device: iPhone 13 Pro
Operating System: iOS 17.3
App Version: 1.0.0

I've experienced this issue 3 times. Screenshot attached.

Thank you,
[Your Name]

Feedback and Suggestions

New Feature Suggestion

Have a great feature idea? Write to us!

App Review

If you like Bildirsene, please rate it on the App Store or Play Store. This helps us a lot!

Business Information

Company Name: [Company name to be added]
Address: [Address to be added]
Tax Office: [Tax office to be added]
Tax ID: [Tax ID to be added]

Data Controller: Bildirsene

Legal Information

Business Hours

Email Support: Requests accepted 24/7
Response Time: 24-48 hours on business days

Response times may be longer on weekends and public holidays.

Last Updated: February 4, 2026